Shipping policy
# Shipping Policy
**Last revised: October 19, 2026**
This policy describes order processing and delivery for purchases from hearthluma at https://hearthluma.shop.
## Places We Ship
We ship to the United States, the United Kingdom, and additional destinations offered at checkout. If checkout cannot accept an address, we currently cannot deliver there. Carrier rules, remote locations, product limitations, or address type may also restrict service.
## Order Processing
Most orders are prepared for shipment within 2-3 business days after payment authorization. Business days are Monday through Friday, excluding public holidays. Processing for an order placed during a weekend or holiday begins on the next business day.
We may contact the customer if inventory, payment, or address details need verification. Processing can remain paused until the required information is received.
## Transit Time
After dispatch, standard transit is estimated at **20-45 calendar days**. The preceding 2-3-business-day processing period is separate from this estimate.
Arrival times are estimates and not guarantees. Customs procedures, severe weather, holidays, carrier congestion, remote destinations, transportation interruption, or incomplete address information may extend delivery. We will provide reasonable tracking and carrier assistance.
## Shipping Fees
- Standard shipping is free when the discounted order subtotal is **more than US$30**, or exceeds the displayed equivalent in another currency.
- For a discounted subtotal of US$30 or less, the shipping cost is shown before payment.
- Any optional upgraded delivery method is separately described and priced at checkout.
## Taxes and Import Charges
hearthluma covers applicable taxes and import duties for delivery destinations accepted at checkout. The checkout total is intended to cover the merchandise and selected delivery service. Customers should not be required to pay an additional tax, customs-duty, or import-fee amount when the parcel arrives.
If a carrier or customs authority unexpectedly requests payment, email nabsocashigne@outlook.com before paying whenever possible. Include the order number and a copy of the notice. Do not ignore an official deadline or urgent carrier communication while we investigate.
## Tracking
Tracking is provided when supported by the carrier service. Email nabsocashigne@outlook.com with the order number and checkout email address to request the tracking number or a shipment update. The first scan may take several days to appear, and international parcels can have gaps between events.
## Address Corrections
Review the delivery details before completing checkout. Contact us immediately if a correction is needed. We will try to update the address before dispatch, but cannot guarantee a change after fulfillment begins.
If inaccurate customer-provided information causes delay or non-delivery, we will provide reasonable carrier assistance. Responsibility is subject to applicable law and the circumstances.
## Delayed Orders
Contact us if tracking remains unchanged for an unusual period or the parcel has not arrived by the end of the 45-day transit estimate. We will request a carrier investigation and provide available information. Mandatory cancellation, refund, and consumer remedies remain unaffected.
## Lost Shipments
If the carrier confirms loss, or our investigation reasonably concludes that the parcel was lost before delivery, email nabsocashigne@outlook.com. We will send a replacement at no additional charge. If replacement is unavailable or applicable law requires another remedy, we will offer a refund to the original payment method.
For tracking marked "delivered" when the parcel cannot be found, check the mailbox, stated delivery point, secure location, household members, neighbors, building staff, and any carrier notice. Then notify us promptly so we can open an inquiry. The carrier may request reasonable supporting information.
## Damaged, Missing, or Incorrect Merchandise
Email nabsocashigne@outlook.com promptly with the order number and clear photographs of the item, packaging, and shipping label. We will review the report and provide an appropriate replacement or other remedy under our Return and Refund Policy and applicable law.
## Split Shipments
An order may arrive in more than one parcel. Separate packages can have different tracking numbers and delivery dates. We do not add a shipping charge solely because hearthluma divides fulfillment.
## Shipping Contact
**hearthluma, operated by SUJEEWA SENARATH LLC**
Email: nabsocashigne@outlook.com
Website: https://hearthluma.shop
Business correspondence address: 66 ASPEN DR, JACKSON, WY 83001, United States