Refund policy

# Return and Refund Policy

**Last revised: October 19, 2026**

This policy governs returns and refunds for merchandise ordered directly from hearthluma at https://hearthluma.shop. SUJEEWA SENARATH LLC operates the hearthluma store.

## 30 Days of Free Returns

An eligible item may be returned free of charge when the request is made within 30 days after delivery. For a standard return, the merchandise should be unused, unworn, unwashed, and substantially in the condition received. Original tags, components, accessories, and packaging should be included where reasonably possible. An order number or another purchase record is required.

Opening the outer parcel to inspect an item does not automatically prevent a return. Unless the item arrived damaged, defective, incomplete, or incorrect, the merchandise itself must remain in returnable condition.

## Obtaining Return Approval

Email nabsocashigne@outlook.com before sending merchandise. Include the order number, identify the item, explain why you want to return it, and attach photographs when reporting a defect, damage, missing content, or an incorrect product.

After reviewing the request, we will send written authorization if the return is accepted. When a physical return is required, we provide a prepaid shipping label and packing instructions. We do not charge accepted returns for return postage or a restocking fee.

The address published below is our business correspondence address and may not be the facility assigned to your return. Use only the address in the authorization email. A parcel sent without approval may be delayed or rejected.

## Return Restrictions

Unless the product is faulty, materially misdescribed, sent in error, or must be accepted under applicable law, the following categories are normally excluded:

- items personalized, customized, or made to customer specifications;
- perishable and consumable products;
- sealed health or hygiene goods after their seal is broken;
- hazardous materials, flammable liquids, and gases;
- gift cards; and
- products clearly marked final sale before checkout, where the restriction is lawful.

Contact customer support before purchase if eligibility is uncertain.

## Damaged, Defective, Missing, or Incorrect Products

Inspect the shipment after delivery. If there is a problem, contact nabsocashigne@outlook.com promptly with the order number and useful photographs of the item, packaging, and shipping label. Once confirmed, we will provide an appropriate no-cost remedy, which may be replacement, repair when suitable, or refund.

This procedure does not reduce legal remedies available for goods that fail to satisfy mandatory conformity or quality requirements.

## Exchanges

For another size, color, or product based on preference, request a return for the original item and submit a new order after authorization. When hearthluma made an error or supplied a defective product, contact us before buying again so we can arrange the correction without an extra charge.

## Cancelling an Order

Email nabsocashigne@outlook.com immediately to request cancellation. We will try to stop an order that has not entered processing or been dispatched. If the parcel is already in transit, the return procedure can be used following delivery. Applicable legal cancellation rights remain unaffected.

## Refund Amount and Timing

We inspect returned merchandise and notify the customer of the outcome. An approved refund is issued to the payment method used for the purchase, without a restocking deduction.

The refund covers the accepted item price and any tax charged on that item. When every eligible item in an order is returned, any standard outbound shipping charge paid is also refunded. Premium or expedited delivery charges are refunded only when our error caused the return or applicable law requires it.

After issuance, an approved refund normally reaches the original account within 3-7 business days. The bank, card issuer, or payment service determines the final posting time. If the credit is not visible after 7 business days, contact the financial institution first and then email us for help.

## Keeping Return Records

Use the prepaid label and follow our instructions. Keep the drop-off receipt and tracking number until the refund is complete. Notify us if the return tracking stops moving so we can contact the carrier.

## Fraud and Repeated Abuse

We may refuse a request involving fraud, intentional damage, altered or substituted goods, or systematic misuse. Reasonable order and identity verification may be requested. This provision does not remove any non-waivable consumer right.

## Statutory Consumer Protections

This policy provides contractual benefits in addition to rights under applicable law. For UK consumers, the 30-day window is intended to be more generous than the ordinary cancellation period for qualifying distance purchases. Applicable rights concerning cancellation, conformity, repair, replacement, price reduction, and refund continue to apply.

## Return Assistance

**hearthluma, operated by SUJEEWA SENARATH LLC**  
Email: nabsocashigne@outlook.com  
Website: https://hearthluma.shop  
Business correspondence address: 66 ASPEN DR, JACKSON, WY 83001, United States